Last updated: October 2025

Welcome to The Grapes (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services. By using our website, you agree to the terms of this Privacy Policy.

The Grapes Pub
Green End Road, Boxmoor, Hemel Hempstead, Hertfordshire, UK
Email: info@thegrapesboxmoor.com
Phone: [insert phone number here]
 

We are the data controller for the personal data collected through our website.

We may collect and process the following types of personal information:
- Contact information (such as name, email, and phone number) when you contact us or make a booking.
- Booking details if you reserve a table or space.
- Email marketing preferences if you sign up for our newsletter or promotions.
- Website usage data, collected via cookies and analytics tools.
- Social media interactions, if you contact us via platforms like Facebook or Instagram.

We use your information to:
- Respond to enquiries or booking requests.
- Provide our services and manage customer relationships.
- Send updates, offers, or event information (only if you’ve opted in).
- Improve our website, products, and services.
- Comply with legal obligations.

We process your data under one or more of the following legal bases:
- Your consent (for marketing or optional cookies).
- Performance of a contract (when you make a booking or reservation).
- Legitimate interests (for business operations, analytics, or customer service).
- Legal obligations (for record-keeping or regulatory compliance).

We may share data with:
- Service providers (such as booking or email platforms) who help us run our business.
- Regulators, law enforcement, or professional advisers, where required by law.
All partners are required to handle your data securely and in line with UK GDPR.

Our website may use cookies and analytics tools (such as Google Analytics) to:
- Understand how visitors use our site.
- Improve performance and usability.
- Remember your preferences.
 

You can adjust your cookie settings or disable cookies in your browser at any time. See our Cookie Policy (if available) for more details.

We retain your data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.

Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Object to or restrict processing.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
 

To exercise any of these rights, please contact us at info@thegrapesboxmoor.com.

We take appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated 'last revised' date.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
 

The Grapes Pub
Green End Road, Boxmoor, Hemel Hempstead, Hertfordshire, UK
Email: info@thegrapesboxmoor.com